How message limits work

Every chat plan has two limits:

• A five hour window. You can send a set number of messages in any five hours. When you reach it, more open up as the oldest messages in the window age out.
• A weekly total. This stops one very busy day from using everything. It also comes back gradually.

You can see how much you have used under Usage. We email you when you are close to the weekly total, unless you turned those emails off in Settings.

The numbers for each plan are on the pricing page. From time to time we raise limits for everyone or for one account, for example after an outage. A raise shows on your usage page with the date it ends.